WORK: All MQuan Studio work is handmade & assembled in Brooklyn NY. Images are hand painted on the piece and reduction fired in a gas kiln. Due to the inherent qualities & process of hand formed ceramics- colors, sizes and shapes will vary from piece to piece, and no two pieces are exactly alike, so we ask that you please take that into consideration when purchasing. We strive for consistency in replicating the work while simultaneously embracing the unique qualities, beautiful wobbles and gifts the kiln and our hands may bring.
SHIP TIMES: Please note that all work is made-to-order and ships in 4-8 weeks unless specified as available for immediate delivery on item listing.
PAYMENT: We accept PayPal, Visa, MasterCard, American Express and Discover.
TAXES: All purchases delivered within New York State are subject to state sales tax of 8.875%.
SHIPPING: USA domestic orders will be shipped via UPS Ground and are fully insured and traceable. Tracking information will be forwarded, but please feel free to contact us to check the status.
Please note: If you would like to request shipping outside of the USA please contact us at firstname.lastname@example.org. Additional Charges will apply for these services. WE OBSERVE ALL NATIONAL HOLIDAYS.
RETURNS: To return a purchase, Please contact MQuan Studio within 5 days of receipt of purchase at email@example.com. You will be responsible for return shipping charges and packing the merchandise properly. Returns must be sent via traceable carrier and insured for the full purchase amount to be eligible for refund. If item is broken during return shipping and is not packed correctly and not insured correctly through shipper, you will still be responsible for payment.
Please note: Custom orders may not be returned or exchanged. Sale merchandise is Final sale and not returnable.
Send returns to: MQuan Studio 457 Degraw St. Brooklyn NY 11217 Attn: Web/Phone Order Return